Support

Need help, found something that does not work, or have an idea? We are happy to help.

Frequently asked questions

How do I sign in?

Enter your email address. You will receive a code by email; enter it in the app. No password needed.

How do I cancel my subscription?

On your iPhone: Settings → your name → Subscriptions → Figgy → Cancel Subscription. Cancel at least 24 hours before the end of the period. You keep Premium until the end of the paid period.

I have a new phone. How do I get my subscription back?

Sign in with the same email address and tap Restore purchases on the payment screen.

How do I delete my account?

In the app: Account → Delete account. Your account and your data are then deleted (see the privacy policy). Note: this does not stop your subscription. Cancel it with Apple first (see above).

Someone is being unpleasant in a chat.

Press and hold the message and choose Report message, or block the person. We review every report. In case of immediate danger: call 112.

Someone is being unpleasant in the forum.

Tap ⋯ on the post or photo and choose Report or Block. Or choose Hide this writer: this also works on anonymous posts, and who it is stays secret. The writer does not see who reported. In case of immediate danger: call 112.

I disagree with a restriction or a hidden round.

The app shows you why something was restricted or hidden. If you disagree, email [email protected]. We will review your objection and let you know what we decide.