Figgy Terms and Conditions

Last updated: 8 November 2026

1. Who are we and what do these terms cover?

1.1 Figgy is an app by Get Figgy (sole proprietorship), registered with the Dutch Chamber of Commerce (KvK) under number 72785284, located at Boerhoorn 54, 9481 HE Vries, the Netherlands ("we" or "Get Figgy").

1.2 These terms apply to the use of the Figgy app and all its features. By creating an account you agree to these terms. Please also read our privacy policy, which explains how we handle your data.

1.3 Figgy helps you live more healthily with calorie tracking, steps, walking, a game and walking together with others. Figgy is not a medical device and does not give medical advice. If you are unsure about your health, a diet or how much exercise you can do, consult a doctor.

2. Account

2.1 You need an account to use Figgy. You create an account and sign in with a code by email.

2.2 You are responsible for your account and what happens with it. Do not share your sign-in details with others. If you notice someone else is using your account, let us know.

2.3 Choose a display name that is not offensive, does not contain contact details or links, and does not look like Figgy or the administrator. Figgy may refuse an inappropriate name.

2.4 You may use only one account for yourself and may not create an account to get around a restriction or ban.

3. Age

3.1 Figgy is only for people aged 16 and over. When creating your account you confirm that you are 16 or older.

4. Using the app

4.1 You use Figgy for personal, non-commercial purposes only.

4.2 You follow the instructions in the app and comply with the law.

4.3 While walking and playing, pay attention to your surroundings and traffic. Do not look at your phone when it is not safe. Do not enter private property or dangerous places to find something in the game.

4.4 Figgy Rewards. Valid steps earn you vouchers (one voucher per 100,000 steps; at most 60,000 steps count per day). With a voucher you choose a reward from the list, such as a discount code from a partner. The following applies:

• you can choose each reward once, and at most 5 rewards per week;
• rewards are free extras: they cannot be exchanged for money, undone or transferred to another account;
• the offer, duration and conditions of a reward may change. When it's gone, it's gone: if a reward is sold out or expired, you can no longer choose it;
• the discount or benefit is provided by the partner, under that partner's terms. Get Figgy is not responsible for the partner's products or services;
• steps that were not obtained fairly (for example with a device that simulates steps) do not count. In case of abuse we may withdraw vouchers and rewards.

5. Walk rounds

5.1 Anyone with a Figgy account can organise, search for and join walk rounds worldwide.

5.2 If you organise a round, you:

• give honest and correct information about the round;
• choose a public place (such as a park entrance or station) as the starting point, never a home address;
• do not put links, email addresses or phone numbers in the round;
• may edit or cancel the round and remove participants from it, including invisible participants (without seeing who they are). Anyone removed from a round cannot sign up again;
• cannot sign up other people.

5.3 Participants choose whether to join visibly or invisibly. Visible participants see each other's names and can send each other a chat request. Invisible participants do not see names and cannot chat.

5.4 The exact starting point is only visible to the organiser and participants.

5.5 Limits apply to prevent abuse, for example on the number of rounds you can create per day and per week. New accounts have lower limits for their first 48 hours.

6. Safety when meeting in person

6.1 Walking together with people you meet through Figgy is at your own risk. Get Figgy does not organise the rounds itself, does not check who joins or turns up, and is not present at the walk.

6.2 Tips for your safety:

• meet in a busy, public place and in daylight;
• do not share your home address;
• tell someone where you are going;
• do not go if you do not feel comfortable, and leave if you feel unsafe;
• walk within your own abilities.

6.3 In case of immediate danger, call the local emergency number (112 in the Netherlands and the EU). Afterwards, please also report unwanted behaviour in the app.

6.4 Sharing your live location. You can choose to share your current location during a walk with members of a private group or with the participants of a group walk in such a group. This is off by default. The following applies:

• only share your location with people you know and trust;
• if you are 16 or 17, talk to your parents or carers first, and do not share your location with people you only know online;
• use private zones (for example around your home) and "Invisible" if you do not want to be seen;
• you can stop sharing at any time;
• never use other people's location to follow, wait for or harass someone. This is a serious violation (see articles 8 and 9).

6.5 Live location is meant as a convenience when walking together, not as a safety or emergency feature. The position may be inaccurate, delayed or temporarily unavailable. Do not rely on it in an emergency.

7. Chat, groups and contact

7.1 You can send a chat request to visible fellow walkers of a round, to members of your groups, to people you find through "Find people" (only those who made themselves findable) and to walking buddies. The other person can accept or decline the request. A conversation only starts after acceptance.

7.2 You can use an accepted conversation until one of you blocks the other or deletes the conversation. Figgy may limit conversations that only started through a walk round to 7 days after the round; after that you can continue if you both choose "Stay in touch".

7.3 You are responsible for what you send, including in groups. Shortened links and invite links (such as bit.ly or t.me) are not allowed. New accounts cannot send links or email addresses for their first 48 hours. Limits apply against spam.

7.4 Groups. Anyone with an account can create a group and join groups. A group is open (anyone can join straight away) or private (the group owner approves new members). A group's name and description are visible to all users; they may not contain links, email addresses, phone numbers or inappropriate words, and may not resemble Figgy or the administrator. Limits apply to the number of groups you create, with lower limits for new accounts.

7.5 Whoever creates a group is the owner of that group. The group owner:

• keeps the group friendly and safe, and removes messages or members that do not follow these terms;
• can approve or decline requests, remove members and delete the group (all messages and walks of the group are then deleted);
• can plan group walks; always choose a public meeting point for them, never a home address.

The Figgy administrator can read group messages, remove content and delete groups where needed for safety or after a report.

7.6 All members of a group can read the group chat. Do not share personal details there (such as your address or phone number) or details of others. If you take part in the weekly challenge, members of your groups see your weekly step total.

7.7 Figgy Support. Through the Support chat in the app you can ask Get Figgy questions. We try to reply quickly but cannot guarantee a response time. The Support chat is not medical help or an emergency line. The rules of article 8 also apply in the Support chat.

7.8 Forum. In the Figgy forum you can start topics, reply, post photos and give others "support". What you post is visible to all signed-in users. Before you post for the first time, you accept the forum house rules:

• be respectful: no bullying, insults or discrimination;
• do not give medical advice; share your experience, but refer medical questions to a doctor or other healthcare professional;
• do not promote extreme diets, fasting challenges or laxatives;
• do not put down bodies, not your own and not anyone else's;
• no advertising or spam;
• do not share personal details or addresses, including other people's (links, email addresses and phone numbers are not allowed in the forum).

7.9 In most categories you can post anonymously. Other users then cannot see who you are; the Figgy administrator can, in order to deal with abuse. Posting anonymously is not a free pass: the rules apply just the same. Anonymous posting is not possible in "Introduce yourself".

7.10 Photos in the forum: only post photos you took yourself or may share, without other people's faces (without their consent), addresses or personal details, and without nudity. A reported photo is hidden immediately until the administrator has reviewed it.

7.11 The forum is not medical help and not an emergency line. Information from other users is their own experience, not advice from Get Figgy. If you are worried about yourself or someone else, contact your doctor or a local helpline (in the Netherlands: Proud2Bme, proud2bme.nl, or 113 Suicide Prevention, 113 or 0800-0113). In immediate danger: call your local emergency number.

7.12 There are limits against spam (for example at most 5 topics a day, and no more than one reply every 15 seconds). New accounts can only reply during their first 24 hours. You can edit your own post for 15 minutes after posting and delete it at any time. You remain the owner of what you post; you allow Get Figgy to show it in the app for as long as it is there.

8. Rules of conduct and prohibited use

You may not:

• insult, threaten, harass, stalk or discriminate against others;
• share sexual, violent, hateful or illegal content;
• advertise, spam, scam people or ask for money;
• pretend to be someone else, Figgy or the administrator;
• share other people's personal data without their permission;
• create fake rounds or fake groups, or use rounds, groups or group walks to lure someone somewhere;
• use other people's live location to follow, wait for or harass someone, or share that location with others;
• use groups for advertising, recruiting or collecting members' data;
• encourage extreme diets, fasting challenges, laxatives or self-harm in the forum, or try to find out who wrote an anonymous post;
• misuse reports, for example by repeatedly reporting wrongly;
• hack, copy or misuse the app or use it automatically (with bots or scripts);
• get around restrictions or security measures, for example with a new account.

9. Reporting, blocking and moderation

9.1 You can report rounds, messages (including in groups), conversations, groups, people and forum topics, replies and photos, and block people. Someone you block does not see your forum posts (and you do not see theirs); for anonymous posts you can choose "Hide this writer". Someone you block can no longer send you messages, does not see your group messages and never sees your live location (and you do not see theirs).

9.2 When something is reported, we keep a copy of the reported content so the administrator can review it. More about this is in the privacy policy.

9.3 Figgy checks public text automatically. A suspicious round may be temporarily hidden. An account reported by several trusted users may be automatically restricted for a while (reading and reporting still work; sending messages, creating or joining groups, and sharing or seeing live location do not). Bans never happen automatically; only the administrator decides on a ban.

9.4 If these terms are violated, the administrator may:

• hide or remove content;
• temporarily restrict an account (1 to 90 days);
• temporarily or permanently exclude someone from posting in the forum (forum ban), and pin, close or move forum topics;
• ban an account;
• delete an account.

The reason for every measure is recorded and the app shows you why. For serious or repeated violations this may happen without prior warning.

9.5 A banned account cannot start again with the same email address.

9.6 If you disagree with a measure, email us (see article 17). We will review your objection and let you know our decision.

10. Subscriptions and payments

10.1 You need a subscription for (part of) Figgy: Figgy Premium. There is a monthly and an annual subscription. Current prices, including VAT, are shown in the app and in the App Store.

10.2 You take out and pay for the subscription through Apple (App Store). Apple's terms also apply. We never see your payment details.

10.3 The subscription renews automatically for the same period unless you cancel at least 24 hours before the end of the current period.

10.4 If we offer a free trial, this is clearly shown in the app. If you do not cancel at least 24 hours before the end of the trial, the paid subscription starts automatically afterwards. You get a reminder before the trial ends if you allow notifications.

10.5 You cancel through Apple: in the app via "Manage subscription", or via Settings → your name → Subscriptions. After cancelling you keep Premium until the end of the paid period.

10.6 Refunds are handled by Apple (reportaproblem.apple.com). Your statutory consumer rights continue to apply.

10.7 Deleting your account does not stop your subscription. Cancel it with Apple first.

10.8 We may change prices or what Premium includes. A price increase only applies from a new period, and Apple asks for your consent first where required.

11. Deleting your account and stopping

11.1 You can stop using Figgy at any time and delete your account in the app (Account → Delete account). The privacy policy explains what then happens to your data.

11.2 We may end your account if you seriously or repeatedly violate these terms, or if we stop Figgy. If we stop Figgy, we will let you know well in advance.

12. Intellectual property

12.1 All rights to Figgy, including the app, its design, the squirrel and other characters, texts, recipes, illustrations and sounds, belong to Get Figgy or its licensors.

12.2 You receive a personal, non-transferable right to use Figgy as intended. You may not copy, modify, sell or otherwise distribute Figgy.

12.3 What you enter yourself (such as rounds, groups and messages) remains yours. You give us permission to use that content as far as necessary to make Figgy work, for example to show a round to others.

12.4 Product data partly comes from Open Food Facts (Open Database License). Map data comes from OpenStreetMap contributors (via OpenFreeMap). Routes are calculated with OpenRouteService.

13. Availability and maintenance

13.1 We do our best to make Figgy work well and securely, but we cannot guarantee that the app will always work without interruption or errors.

13.2 We may change, improve or (temporarily) maintain Figgy. Features may change. For important changes to paid features we take your rights as a subscriber into account.

13.3 Information in Figgy, such as calories, product data, routes and maps, partly comes from external sources and may be incorrect or out of date. If in doubt, check the packaging or the situation on site.

14. Liability

14.1 Get Figgy is not liable for:

• damage caused by arrangements, meetings or contact between users (including in groups), or by the behaviour of other users, including misuse of a location you shared with them yourself;
• damage because a shared live location is inaccurate, delayed or unavailable;
• damage caused by incorrect information from external sources (such as product data, maps and routes);
• damage caused by Figgy being temporarily unavailable;
• health damage caused by following goals or suggestions in the app without consulting a doctor where that was necessary.

14.2 If Get Figgy is nevertheless liable, that liability is limited to the amount you paid for Figgy Premium in the 12 months before the damage occurred.

14.3 These limitations do not apply in case of intent or gross negligence by Get Figgy, nor to the extent that the law does not allow liability to be limited or excluded, such as for death or personal injury for which we are legally liable. Your mandatory consumer rights continue to apply.

15. Changes to these terms

15.1 We may change these terms. For important changes we will let you know in the app in advance. If you do not agree, you can delete your account and cancel your subscription. If you continue to use Figgy afterwards, the new terms apply.

16. Applicable law and disputes

16.1 These terms are governed by Dutch law.

16.2 If you have a complaint, please contact us first; we will look for a solution together.

16.3 If we cannot resolve it, a dispute may be submitted to the competent court in the Netherlands. If you live in another EU country, you keep the protection of the mandatory consumer law rules of your own country and may also go to the court in your own country.

17. Contact

Get Figgy
Boerhoorn 54, 9481 HE Vries, the Netherlands
Chamber of Commerce (KvK) number: 72785284
Email: [email protected]